Returns and complaints

Right of withdrawal (14 days)

If a product isn't right for you, you have 14 days from receiving the parcel to return it – without giving a reason. This is your consumer right under the Act of 30 May 2014 on Consumer Rights (Article 27).

Dietary supplements – exception for sealed packaging

We deliver dietary supplements in sealed packaging (with a safety seal). Under Article 38(1)(5) of the Consumer Rights Act, the right of withdrawal does not apply if, after delivery, you break the packaging seal (open the product) – for reasons of health protection and hygiene.

• Seal intact → we accept the return within 14 days and refund the full amount;
• seal broken (product opened) → no return is possible;
• you can open the outer shipping box to inspect the product – what matters is the seal on the product itself, not the box.

Return procedure

Step 1: Send an email

Write to aloha@alohafungi.com with your order number and information about the return.

Step 2: Pack the return

Place the product in any packaging (the original is best). The product must have an intact seal and remain in undamaged condition.

Step 3: Send the parcel

Use InPost Easy Returns – a free return service via Parcel Lockers:

1. Go to https://szybkiezwroty.pl;
2. search for the store „ALOHA FUNGI”;
3. follow the instructions;
4. drop the parcel into the nearest Parcel Locker.

OR send it to: ALOHA WEALTH AND WELLNESS SP Z O O, ul. Solec 81 B/73A, 00-382 Warszawa (the store does not accept cash-on-delivery parcels).

Step 4: Receive your refund

We refund the money within 14 days of receiving the returned parcel. The form of the refund depends on the payment method:

• Card → refund to the card account;
• BLIK / bank transfer → refund to the bank account;
• Klarna → refund via Klarna.

Return conditions

• Return costs are covered by the Customer (InPost Easy Returns Parcel Locker – cheapest, a few złoty);
• the product must have an intact seal and original packaging;
• for orders above the free delivery threshold, if the value drops below the threshold after the return – the delivery cost will be deducted from the refund;
• supplements with a broken seal (opened) are not eligible for return – Article 38(1)(5) of the Consumer Rights Act (health protection and hygiene).

Complaints about defective products

If you received a damaged, defective, or non-conforming product:

1. Contact: aloha@alohafungi.com (or WhatsApp +48 781 521 131);
2. describe the problem: include your order number, VAT invoice, and photos (if the product is damaged);
3. response: you'll receive it within 14 calendar days;
4. resolution: product replacement / repair / refund / compensation.

Withdrawal form

You can exercise your right of withdrawal by making an unambiguous statement (e.g. an email). You may use the template below, but it is not mandatory.

Addressee: ALOHA WEALTH AND WELLNESS SP. Z O.O., ul. Solec 81 B/73A, 00-382 Warszawa, email: aloha@alohafungi.com.

I/We hereby give notice of my/our withdrawal from the contract of sale of the following goods: ……… . Date of conclusion of the contract / receipt: ……… . Consumer's name: ……… . Consumer's address: ……… . Date: ……… . Signature (only if this form is sent on paper): ……… .

Contact for return matters

Email: aloha@alohafungi.com. WhatsApp: +48 781 521 131.