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Terms and Conditions

§ 1 General provisions

  1. The alohafungi.com Online Store operating at https://alohafungi.com is run by ALOHA WEALTH AND WELLNESS SP Z O O, ul. Solec 81 B/73A, 00-382 Warszawa, KRS 0000677233, REGON 367259274, NIP 7010688450. Contact details: aloha@alohafungi.com, tel. +48 781 521 131.
  2. Information about products in the store at https://alohafungi.com, including descriptions and prices, constitutes an invitation to submit an offer to conclude a contract of sale within the meaning of Article 71 of the Civil Code and of these Terms and Conditions.
  3. All photographs on our website are our own work and are protected in accordance with the provisions of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006, No. 90, item 631, as amended).

§ 2 Definitions

  1. ONLINE STORE: a store offering the sale of products via the Internet, operating at https://alohafungi.com.
  2. CUSTOMER: a natural person, legal person or organisational unit without legal personality but having legal capacity, who, under the terms set out in these Terms and Conditions, has made a purchase in the Online Store.
  3. CONSUMER: a Customer who is a natural person making a purchase in the Online Store under the terms set out in these Terms and Conditions for a purpose not directly related to their business or professional activity.
  4. BUSINESS DAYS: days of the week from Monday to Friday, excluding public holidays in the Republic of Poland.
  5. PURCHASE OFFER: an offer to conclude a Contract of Sale sent by the Customer upon completing the purchasing process in the Online Store.
  6. ORDER: all products indicated by the Customer in the Purchase Offer that have been accepted for fulfilment by the Online Store.
  7. ORDER FULFILMENT TIME: the time needed by the Online Store to assemble the Order and dispatch the shipment to the Customer.
  8. ORDER DELIVERY TIME: the time needed by the Courier Company to deliver the Order to the address indicated by the Customer, counted from the proper dispatch of the shipment by the Online Store.
  9. PRODUCT PRICE: the gross price (including VAT) of a single item of a product set by the Online Store and indicated on the product page.
  10. FINAL PRICE: the gross price of a single item of a product reduced by the price discounts applicable at a given time or for a given Customer, set by the Online Store and presented in the "shopping bag" section in the summary of the purchasing process. The Final Price of a product may not be higher than the Product Price specified on the product page.
  11. TOTAL PRICE: the sum of the Final Prices for all products included in the Purchase Offer or the Order.
  12. SHIPPING COSTS: the costs set by the Online Store for delivering the order to the Customer in accordance with the selected delivery method to the indicated address.
  13. PURCHASE OFFER VALUE: the sum of the Total Price and the Shipping Costs for a given Purchase Offer.
  14. ORDER VALUE: the sum of the Total Price and the Shipping Costs of the products in a specific Order accepted for fulfilment.
  15. SHIPMENT PROVIDER: the entity providing transport services designated by the Online Store to perform its obligations relating to the delivery of the order to the Customer.
  16. PROOF OF PURCHASE: any document confirming the purchase of a given product in the Online Store. In particular, these are documents such as an invoice, a receipt, a confirmation of bank transfer, a confirmation of order fulfilment or a confirmation of dispatch of the shipment to the Customer.
  17. SUBSCRIPTION: a service of recurring sale and delivery of selected products, under which the Customer receives products at an interval of their choice (e.g. every 30, 60 or 90 days) with automatic, recurring payment for each subsequent delivery, under the terms set out in § 15 of these Terms and Conditions.

§ 3 Registration and placing orders

  1. Purchases may be made 24 hours a day, 7 days a week via the Internet, on the website of the Online Store.
  2. The Customer submits an offer to conclude a Contract of Sale by clicking the "place order" button in the "cart" section.
  3. By placing an order, the Customer declares that they have read these Terms and Conditions, and ignorance of the Terms and Conditions does not release the Customer from the obligation to comply with them.
  4. It is possible to register on the website of the Store. Registration is a one-time action. With each subsequent purchase, the Customer uses the login and password previously set up on the website of the Online Store.
  5. The login and password are confidential. The Customer alone bears liability for damage caused by their disclosure to third parties.
  6. Products indicated in the Purchase Offer are not subject to reservation and may be purchased by other Customers.
  7. In the Purchase Offer the Customer indicates:
    • the product or products to be covered by the Contract of Sale, their characteristics and quantity;
    • correct shipping details including: the Customer's first and last name, company name (optional), full address (of the company's registered office and/or place of delivery) containing the street name, building and unit number, postal code, town and country;
    • the Customer's active e-mail address;
    • the Customer's active telephone number;
    • the method of payment.
  8. The Customer bears sole responsibility for the correctness of the details provided and bears all financial costs related to address errors (in particular the costs of sending the parcel to an incorrect address and the costs of returning such a shipment to the sender).
  9. The Store sends an automatic confirmation of receipt of the offer to the e-mail address indicated in the Purchase Offer. This is not a confirmation of acceptance of the order for fulfilment, nor of the conclusion of a Contract of Sale.
  10. The Online Store may, at its own discretion and without giving any reason, decline to accept a Purchase Offer. The reason for not accepting a Purchase Offer may include, among others, the unavailability of a given product, restrictions related to its shipment, the Customer's inability to send payment, or the Customer's failure to meet the criteria set out in the Terms and Conditions.
  11. The Online Store bears no liability towards the Customer or third parties for not accepting a Purchase Offer.

§ 4 Cancellation of an order by the Customer

After submitting a Purchase Offer, the Customer may cancel it by sending an appropriate notice to the Store at aloha@alohafungi.com, provided that the notice of cancellation is sent before receiving confirmation that the Order has been accepted for fulfilment.

§ 5 Contract of Sale

Condition precedent

  1. The Contract of Sale is concluded subject to the condition precedent that the Customer pays the Store the Purchase Offer Value or the Order Value within 3 days of the date of conclusion of the Contract of Sale. The moment of payment is deemed to be the day on which the payment instruction is confirmed by the payment operator or, in the case of direct payments, the day on which the funds are credited to the Store's bank account.
  2. The legal effects arising from the conclusion of the Contract of Sale arise at the moment the said condition precedent is fulfilled. Failure to fulfil this condition (failure to pay the Order Value) results in the termination of the Contract of Sale.
  3. The parties may, by way of individual written (e-mail) arrangements, agree on a different method of payment for the ordered products. In such a case, the condition referred to above is deemed not to have been stipulated.

§ 6 Product prices

  1. The binding price of a product is the Final Price stated in the order summary in the "Cart" section.
  2. All prices on the website https://alohafungi.com are stated in Polish zloty.
  3. The Purchase Offer Value is stated in "your purchases" in the "cart" section after indicating the place of delivery of the Order and the method of payment.
  4. The Store may change Product Prices on an ongoing basis and conduct various promotional campaigns and sales. Purchase Offers submitted before the publication of such changes will be fulfilled under the existing terms.

§ 7 Payment methods

  1. The Store accepts the following payment methods:
    • BLIK (via Montonio);
    • Visa, Mastercard, American Express payment card (via Montonio for the EU, Stripe for international);
    • online bank transfer via 24 Polish banks (via Montonio);
    • Klarna: Pay in 3 or Pay Later (via Montonio);
    • Apple Pay (via Stripe);
    • Google Pay (via Stripe);
    • traditional bank transfer to the Store's bank account.
  2. The payment operators are:
    • Montonio UAB, A. Kanaberio g. 9, LT-08440 Vilnius, Lithuania (EMI licence Lithuania, PCI DSS Level 1);
    • Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Dublin 2, Ireland (PCI DSS Level 1);
    • PayPro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, KRS 0000347935 (Przelewy24).
  3. By traditional bank transfer to the account:
    • ALOHA WEALTH AND WELLNESS SP Z O O,
    • ul. Solec 81 B/73A, 00-382 Warszawa,
    • Bank: ING Bank Śląski SA,
    • Account: PL 26 1050 1012 1000 0090 8145 6841.
  4. The Customer pays for the Order in advance, no later than within 3 Business Days of the date of receiving confirmation from the Store that the Order has been accepted for fulfilment.
  5. All payments are SSL-encrypted and PCI DSS-compliant.

§ 8 Delivery of the order

  1. The Store carries out deliveries within the Republic of Poland via InPost sp. z o.o. (InPost terms: https://inpost.pl/regulaminy).
  2. Available delivery methods in PL:
    • InPost Parcel Locker 24/7: PLN 14.99, 1 to 2 business days, FREE delivery from PLN 299;
    • InPost Courier: PLN 17.99, 1 business day, FREE delivery from PLN 400.
  3. International shipments (EU): InPost International, parcel locker or courier, cost according to the InPost price list for the given country (shown in the cart after selection).
  4. Full information on delivery and costs can be found on the Delivery and payment page.

§ 9 Order fulfilment

  1. Order fulfilment is understood as the assembly and proper dispatch to the Customer of a shipment containing the products accepted for fulfilment in the confirmation of acceptance of the Order.
  2. Orders accepted for fulfilment will be fulfilled immediately after receiving confirmation of payment to the Store's account, but no later than within 10 (ten) Business Days.
  3. Products unavailable at the moment the Customer submits a Purchase Offer, or products personalised to the Customer's order, are shipped to the Customer within a time individually determined by way of e-mail arrangements.
  4. The Customer will receive information from the Store at their e-mail address confirming dispatch of the shipment together with the consignment note number.

§ 10 Complaints

  1. The Seller is obliged to deliver to the Consumer a product that conforms to the contract concluded. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract under the terms set out in Chapter 5a of the Consumer Rights Act (Act of 30 May 2014).
  2. In the event of a lack of conformity of the goods with the contract, the Consumer may demand its repair or replacement. If repair or replacement is impossible or would entail excessive costs, as well as in other cases indicated in the Act, the Consumer may submit a declaration of price reduction or of withdrawal from the contract.
  3. Complaints should be submitted to the Seller's e-mail or postal address indicated in § 1 point 1 of the Terms and Conditions, providing details enabling identification of the order and a description of the non-conformity found.
  4. The Seller will respond to the complaint promptly, no later than within 14 days of receiving it. The Seller's failure to respond within this period means that the complaint has been accepted.
  5. If the complaint is accepted, the Consumer makes available or delivers the product subject to repair or replacement to the Seller at the Seller's expense, to the address indicated in § 1 point 1 of the Terms and Conditions. The refund is made using the same method of payment that the Consumer used.
  6. With respect to Customers who are not Consumers (purchase for a purpose related to professional business activity), liability under the statutory warranty for defects is governed by the provisions of the Civil Code.

§ 11 Right of withdrawal from the contract

  1. In accordance with the Consumer Rights Act (Act of 30 May 2014), the CONSUMER may, within 14 days of the date of receiving the shipment, withdraw from the purchase (withdraw from the contract of purchase without giving a reason) of goods purchased in the Online Store.
  2. In order to exercise the right referred to in point 1, the Consumer is obliged to deliver to the Store a written declaration of withdrawal from the concluded Contract of Sale together with proof of purchase.
  3. To meet the 14-day deadline referred to in the Act, it is sufficient to send the declaration within 14 days of the date of delivery of the shipment to the Consumer, including by e-mail.
  4. In the event of withdrawal from the contract by the Consumer in the manner described above, the Consumer is obliged to return, at their own expense, the purchased product in an undeteriorated condition that clearly allows it to be established that the product has not been used, in its original packaging, within 14 (fourteen) days of the date of withdrawal from the contract, to the Store's address indicated in § 1 point 1 of the Terms and Conditions. The Store does not accept cash-on-delivery shipments.
  5. If the withdrawal from the contract is effective, the Store refunds the CONSUMER the price of the product (together with the costs of delivery to the Consumer). If it becomes necessary to refund funds for a transaction made by the Customer with a payment card, the seller will make the refund to the bank account linked to the Customer's payment card.
  6. Exception for dietary supplements: these products are delivered in a sealed package. In accordance with Article 38(1)(5) of the Consumer Rights Act, the right of withdrawal does not apply to an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery.

§ 12 Processing of personal data

  1. By making a purchase in the Online Store, the Customer consents to the processing of personal data for the purpose of fulfilling the order.
  2. Personal data is protected in accordance with the applicable personal data protection regulations, in particular the GDPR, in a manner that prevents access to it by third parties.
  3. Customers have the right to access their personal data, to correct it and to request its deletion. Details in the Privacy Policy.

§ 13 GDPR

More information about how we use personal data in accordance with the General Data Protection Regulation (GDPR) can be found in our Privacy Policy.

§ 14 Reviews in the Online Store

  1. A Customer of the Online Store has the option of voluntarily and free of charge submitting a review regarding purchases made in the Online Store. The subject of a review may also be a rating, a photograph or a review of a product purchased in the Online Store.
  2. After purchases are made in the Online Store, the Seller transfers the data necessary to create an e-mail invitation to the company handling the survey process. The sending of surveys and the process of collecting reviews in forms is handled entirely by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an e-mail message with a request to submit a review and a link to an online form enabling its submission. If no review is submitted after receiving the first invitation, TrustMate may resend the invitation.
  3. A review may be submitted only by a Customer who has made purchases in the Seller's Online Store.
  4. Reviews submitted by the Customer are published by the Seller in the Online Store and on the TrustMate.io profile.
  5. Submitting a review may not be used by the Customer for unlawful actions, in particular for actions constituting an act of unfair competition towards the Seller, or actions infringing the personal rights, intellectual property rights or other rights of the Seller or of third parties.
  6. A review may be submitted only for products actually purchased in the Seller's Online Store. It is prohibited to conclude fictitious/sham contracts of sale for the purpose of submitting a review. The author of a review may not be the Seller themselves or their employees, regardless of the basis of employment.
  7. A submitted review may be deleted by its author at any time.

§ 15 Subscription

  1. Under the Subscription, the Customer orders selected products with recurring, automatic delivery and recurring payment. The Customer independently selects the products covered by the Subscription and the frequency of deliveries (e.g. every 30, 60 or 90 days).
  2. Products covered by the Subscription are sold with a fixed discount in the amount indicated in the Online Store at the time of setting up the Subscription (currently 15%) and with free delivery within the territory of the Republic of Poland, unless the Store indicates otherwise.
  3. By placing an order in Subscription mode, the Customer consents to the recurring, automatic charging of the indicated payment method with the amount due for each subsequent delivery. Recurring payments are handled by the payment operator Stripe; payment card data is stored solely on the payment operator's side.
  4. Before each subsequent delivery is carried out, the Store charges the payment in accordance with the selected interval and then assembles and dispatches the shipment under the terms set out in § 8 and § 9 of the Terms and Conditions.
  5. The Customer may at any time independently manage the Subscription in the Your account panel: change the frequency of deliveries, the delivery address or the contents of the Subscription, skip the nearest delivery or cancel the Subscription. The Subscription may also be cancelled by sending a message to aloha@alohafungi.com.
  6. The Subscription does not bind the Customer for any minimum period or minimum number of deliveries. The Customer may cancel it at any time. A cancellation made before payment for the next cycle is charged takes effect with respect to that and every subsequent delivery; a cancellation made after payment for a given cycle has been charged takes effect with respect to subsequent deliveries.
  7. The Store will inform the Customer of any change in the prices of products covered by the Subscription or in delivery costs at their e-mail address at least 14 days in advance. A Customer who does not accept the new price may cancel the Subscription before the date of its next renewal; failure to cancel constitutes acceptance of the new price, applicable from the next cycle. Deliveries already paid for are fulfilled at the price applicable at the time the payment was charged.
  8. Each delivery carried out under the Subscription constitutes a separate Contract of Sale, with respect to which the Consumer has the right of withdrawal under the terms set out in § 11 of the Terms and Conditions, taking into account the exclusions indicated in § 11 (in particular for dietary supplements in an opened package).

§ 16 Out-of-court methods of handling complaints and pursuing claims

  1. The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims. The use of these methods is voluntary and is possible only where both parties to the dispute agree to it.
  2. In particular, the Consumer may: apply to the permanent amicable consumer court operating at the regional inspector of the Trade Inspection for resolution of the dispute; apply to the regional inspector of the Trade Inspection (WIIH) to initiate mediation proceedings; use the free assistance of the district (municipal) consumer ombudsman or of a social organisation whose statutory tasks include consumer protection (including the Consumers' Federation).
  3. Detailed information on out-of-court methods of handling complaints and pursuing claims is available on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl.
  4. At https://ec.europa.eu/consumers/odr the EU online dispute resolution platform for disputes between consumers and traders (ODR platform) is available. The Store's e-mail address for contact is aloha@alohafungi.com.

§ 17 Final provisions

  1. The Store may at any time cease providing services, change its offer or withdraw the products offered without giving a reason. These changes do not affect the performance of Contracts of Sale concluded before the introduction of these changes.
  2. In matters not regulated in these Terms and Conditions, the provisions of the law in force in the territory of the Republic of Poland apply, in particular the Civil Code and the Consumer Rights Act.
  3. All names and designs of products offered by the Store in the Online Store are the property of the Store and may be protected and reserved under the provisions of the Industrial Property Law Act or other regulations.
  4. In the event of a change to the Terms and Conditions, Contracts of Sale concluded before the introduction of the changes are fulfilled according to the rules in force at the time the Contract of Sale was concluded.
  5. These Terms and Conditions are effective from 20-06-2026. The Polish version is binding; in the event of any discrepancy the Polish version prevails.

Last updated: 20-06-2026